Call centre success for Derbshire police

derbyshire_case_study.pdf

Derbyshire’s  emergency  call handling  centre  was  cited  as the  fastest  in  the  country  by HMIC
 (Her  Majesty’s  Inspec-torate  of  Constabulary)  with records showing that 93.8 percent  of  999  calls  were  being
answered within 10 seconds.