Virgin Atlantic : Simulating New Customer Services

Virgin.pdf

Virgin Atlantic, one of the UK’s best known and most successful airlines, has
improved customer service for passengers and reduced costs by reorganising
existing, and introducing new, check-in services at airports around the world.
The airline used the WITNESS business process simulation and modelling
application from Lanner Group to identify opportunities for reorganising its
check-in services, assess the potential impact of proposed changes and
support the business case for the investment.