Contact Centres in all sectors continually strive to optimise staffing profiles to meet peaks and troughs in call arrival volumes. This goal is a key component in effectively managing the trade-off between service level and the cost of service delivery.
Nottinghamshire Police‘s vision of ‘A Safer Nottinghamshire For All’ is driven by a commitment to reducing crime and anti-social behavior across the area, in line with strict government performance goals. Thanks to WITNESS from Lanner, it was able to live up to this mantra, make improvements to performance and ensure that the public are receiving the best service the police service can provide.
Situated in the North of the Qatari Peninsula, Ras Laffan Port is the world’s largest for Liquefied Natural Gas (LNG) exporting port. Built at a cost of one billion US dollars, the port was designed as an export facility for LNG, Condensate and Sulphur. These are the main exports from Qatar Liquefied Natural Gas Co. Ltd (Qatargas) and Ras Laffan Liquefied Natural Gas Co. Ltd. (RasGas), which are..
A NATO-led initiative to increase weapon safety for armed forces, together with the need to satisfy customer demand, led BAE Systems Land Systems to design and build a unique new high volume PBX (Polymer Bonded Explosives) manufacturing facility at Glascoed in South Wales. The PBX filled munitions are designed to adhere to the UK MoD’s (Land Systems’ largest customer) exacting policy for assessm..
This is a summary of a presentation by Keith Paxton of Rover in Longbridge, Birmingham, U.K. The presentation was given at a seminar entitled “Run Tomorrow’s Factory, Today” in London. Keith Paxton is simulation coordinator for the powertrain group at Rover Longbridge. His background is in industrial and process engineering, and he has been using WITNESS for two years. His job is to provide advi..
A $147 million facility renovation plan at Sarasota Memorial Hospital sparked an effort to ensure that the newly designed/renovated space would be both effective and functional. Effectively, the space would meet business and operational goals while functionally optimizing the square footage available. Simulation was used to test department design at the blueprint stage. Clarifying operational ob..
Scottish Courage was formed in 1995, following Scottish & Newcastle’s acquisition of Courage. With brands including Foster’s, Kronenbourg and John Smith’s in their portfolio, Scottish Courage is the UK’s leading brewer. The Fountain Road Site in the heart of Edinburgh is undergoing major redevelopment. An area within the existing brewery is now to accommodate a new high-capacity carousel keg lin..
Sheffield Teaching Hospitals NHS Trust have purchased Lanner Group’s WITNESS software to model the Trust’s in-patient waiting lists. The simulation-based software has been used to analyse the impact of proposed Purchaser contract targets on the waiting time for patients needing general surgery, ophthalmology or urology operations. The findings revealed that the proposed contract targets would no..
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