Virgin.pdfVirgin Atlantic, one of the UK’s best known and most successful airlines, has
improved customer service for passengers and reduced costs by reorganising
existing, and introducing new, check-in services at airports around the world.
The airline used the WITNESS business process simulation and modelling
application from Lanner Group to identify opportunities for reorganising its
check-in services, assess the potential impact of proposed changes and
support the business case for the investment.
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