시뮬레이션

Barclays Merchant Services (BMS), the retailer relationship arm of UK-based Barclaycard, operates call centres that handle more than 20 million authorisation calls a year. Additionally, up to 80,000 calls a month are handled by its merchant support call centre. Huge costs are inherent in establishing a call centre, with the majority relating to staffing. Determining labour requirements accuratel..

Lanner and Nationwide Business Consultancy (NBC) have a strong record of collaborating to produce tangible business benefits for Nationwide Building Society going back a number of years. A recent example of this is the successful implementation of new operational practices within the Nationwide Household Insurance Claims Department at Northampton, following recommendations from a review that was..

The ability to improve operational performance with minimal additional expenditure is one of the primary reasons why organisations worldwide rely on Lanner Group's simulation technology. One such company, the business process outsourcer, Vertex, has experienced massive benefits with WITNESS, with one project resulting in service levels increasing by a staggering 49%.