시뮬레이션

Contact Centres in all sectors continually strive to optimise staffing profiles to meet peaks and troughs in call arrival volumes. This goal is a key component in effectively managing the trade-off between service level and the cost of service delivery.

Nottinghamshire Police‘s vision of ‘A Safer Nottinghamshire For All’ is driven by a commitment to reducing crime and anti-social behavior across the area, in line with strict government performance goals. Thanks to WITNESS from Lanner, it was able to live up to this mantra, make improvements to performance and ensure that the public are receiving the best service the police service can provide.