시뮬레이션

Customer contact centres are critical to Alliance & Leicester’s strategy. Maintaining excellence at 6 primary sites with more than 2000 agents, and correctly routing calls is challenging! Alliance & Leicester explain how they changed call routing and skill balances to optimise customer service excellence. Using simulation, they modelled changes within a risk-free environment, allowing them to un..

AstraZeneca, one of the top five pharmaceutical companies in the world with sales of over £11 billion, is bringing several new drugs to market over the next few years. The ability to bring these to market quickly and to meet expected demand from day one will be critical to the future profitability of the company. One of the new products is an important class-leading drug in its field. It is anti..

“The versatility of WITNESS means that new projects are evaluated quickly and accurately. The great benefit of simulation is that ideas can be fully evaluated before any resources are committed.” Denys Conner Production Controller Nissan Motor

“All passengers flying to New York on UA115, please go to gate 7.” As the call goes over intercom, a family makes its way through a throng of people to the gate. Elsewhere, in baggage claim, a couple collects its last bag and heads for the customs channel. These are familiar scenes at Heathrow, the world’s busiest airport, which handles 100,000 passengers a day in the summer, with aircraft takin..

Process simulation and modelling using Lanner's WITNESS application has helped BAE SYSTEMS to make dramatic improvements to the production of advanced imaging devices at its semiconductor-type manufacturing facility (known as a FAB) near Towcester, Northamptonshire.

BAE SYSTEMS has used WITNESS simulation software to play a key role in the development of a massive new £21 million surface treatment plant at its Broughton factory in the U.K. The plant is believed to be the biggest fully automated facility of its kind in the world. WITNESS was used to provide more than traditional “what if” simulation. An evolving sequence of models was built to optimise the l..

Barclays Merchant Services (BMS), the retailer relationship arm of UK-based Barclaycard, operates call centres that handle more than 20 million authorisation calls a year. Additionally, up to 80,000 calls a month are handled by its merchant support call centre. Huge costs are inherent in establishing a call centre, with the majority relating to staffing. Determining labour requirements accuratel..

Today’s healthcare sector is experiencing a growing demand for increasingly sophisticated laboratory testing procedures. With pressure to keep budgets lean, many laboratories are being asked to increase performance in terms of the diversity and volume of tests. The goal these days is to maximise output while minimising “cost per reportable.” Automated laboratories offer the potential for improvi..